General Terms and Conditions

These Terms and Conditions constitute general provisions. In the event of any inconsistency between these General Terms and Conditions and any Outlet Agreement separately executed by the Customer with Company, the Commercial Terms and Conditions in the Outlet Agreement shall prevail.

1. Purpose

1.1. These Terms and Conditions stipulate the provisions governing the purchase transaction of products or goods through the LBC Served between the Company and the Customer (hereinafter referred to as the Platform).

1.2. Access to the LBC Served for placing purchase orders of the Company’s products or goods is limited to Customers who have signed an Outlet Agreement with the Company and received a Customer Code from the Company to activate their LBC Served account. The Customer shall receive the Customer Code via SMS at the dedicated contact number provided to the Company. The Customer is obliged to keep the Customer Code confidential and ensure that no third party has access to the Platform. The Customer shall be liable for any damages arising from the use of the Customer Code by any third party.

2. Products and Prices

2.1. "Products" means that the assortment of Company’s products as displayed on this Platform.

2.2. Company reserves the right to make changes to the products available on this Platform, including but not limited to the addition or the release of new products, or delisting of existing products without prior notice.

2.3. Price means the selling price set by the Company for sales to Customer. The Company reserves the right to adjust the prices at any time, including but not limited to increases, decreases or application of discounts. Any price changes shall take effect on the date announced by the Company to the public from time to time. All prices are inclusive of tax, unless otherwise specified by applicable law.

3. Purchase Order and Payment

3.1. Customer shall place a purchase order (PO) through this Platform.

3.2. A purchase order submitted by Customer shall be deemed complete only upon the receipt of an order confirmation. Once the purchase order is confirmed, the Customer may not cancel the completed purchase order except as provided under Clause 3.3 or with the Company’s prior written consent.

3.3. Customer may cancel the order prior to its confirmation. In the event of stock unavailability, Company reserves the right to adjust the quantity or cancel any product SKU by notifying the Customer.

3.4. The Customer shall pay the amount stated in the invoice(s) upon delivery, either in cash or via QR code. Such amount may also include a deposit fee for returnable assets (e.g., crates, pallets, empty goods, etc.), if any, which may be refunded to the Customer upon return of the assets in usable condition, unless otherwise specified in writing.

3.5. If the Company announces a price change prior to the confirmation of purchase order, such purchase order shall be completely confirmed at the revised price.

4. JingJai Points

4.1. JingJai Points means the reward points accumulated from purchasing the Company’s products or goods through this Platform. More details of JingJai Points shall be governed by the JingJai Points Terms and Conditions available at [RewardsIncentivesPage -About JingJai points].

5. Delivery

5.1. Company shall arrange the transporter to deliver Customer the products in accordance with the PO and invoice. Upon the delivery, Customer must verify the quantity and appearance of products before the departure of transporter. In event that the delivered products are incorrect in quantity or specification, Customer shall have a proper record for making product return with the transporter.

5.2. The receipt of products by any person at Customer’s address shall constitute complete delivery by Company, unless Customer has designated in writing a specific authorized person to receive the products.

5.3. The Products shall be delivered only to Customer’s address and not to any other address(es) unless otherwise agreed by the Company.

6. Quality Assurance

6.1. If Company or Customer becomes aware of any defect relating to the quality or safety of the Products (it being understood that any claim concerning food safety will always be material), it will immediately notify another party and consult with another party to determine the appropriate course of action.

7. Risk and Titles

7.1. Titles to and risk in the products, including the risk of loss, theft, damage or destruction, shall pass to Customer upon the receipt of such Products as stipulated in these General Terms and Conditions.

8. Returnable Assets

8.1. Returnable assets refer to crate, pallet, empty goods, beer keg and other returnable assets that owned by Company for which Customer is responsible for retrieving the returnable assets from its consumers and returning to Company (if any).

8.2. Customer shall use Company’s returnable assets with due care and in a proper manner. In event of any loss or damage resulting from Customer's use, charges will be calculated according to the market value of the asset.

9. Force Majeure

9.1. Notwithstanding any other provision of this Agreement, neither Party shall be deemed to be in breach of this Agreement, or otherwise be liable to the other, for the delay in performance or the non-performance of any obligation under this Agreement, if the delay or non-performance is due to a Force Majeure (such as war, terrorism, acts of government, natural disasters, or any other unexpected causes beyond the Parties control), of which it has notified the other Party. In that case the time for performance of the obligation is extended accordingly. The Company will notify Customers of the new delivery date at least within 48 hours or as soon as reasonably possible under the circumstances.

10. Notice

10.1. Any notice or announcement from the Company may be delivered via e-mail delivery, WhatsApp or other communication channels at the Company’s discretion, in form of a “.pdf” file.

11. Data Protection

11.1. Company collects and processes contact details, transaction history, payment details, employment information, and other necessary personal data, about Customer and its personnel, in order to enter into and fulfil contracts, as well as for legitimate business purposes, including to maintain the business relationship, to facilitate the provision of the agreed products or services, to settle payments, to conduct certain checks for anti-fraud or other reasons, for auditing purposes and for internal evaluation. To fulfill these purposes, Customer’s data may be shared with other Company Group companies, service providers, suppliers or business partners within and outside the EU/EEA. Customer’s data will be treated as confidential, protected by appropriate security measures, and retained only for so long as the law allows, after which time it will be deleted. Company’s privacy policy can be found at global policies (carlsberggroup.com). At any time, Customer may request further information about the processing of its personal data and ask that it be corrected, deleted or restricted in processing. To do so, please contact privacy@carlsberg.com. If Customer has any complaints about Company’s processing of its personal data, Customer should contact Company before contacting the data protection authority.

12. Governing Law and Dispute Settlement

12.1. This transaction shall be governed by and constructed in accordance with the laws of Lao PDR.

12.2. In the event of dispute, the Parties shall first attempt to resolve the matter through amicable negotiation. If the dispute cannot be resolved by negotiation, it shall be referred to and finally resolved in accordance with the laws of the Lao PDR by the courts of Vientiane Capital, where the Company’s head office is located.

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